Modernization

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  Staff Tools | APD Staff Tools | Self-Sufficiency Staff Tools | OIS | Modernization | Modernization Vision


  • Modernization Director: Trina Lee: Videos

  • Service Delivery Transformation - Defined
  • Intro to Service Delivery Transformation
  • Trina Lee’s Biography

  • Modernization Vision

    DHS serves a changing society where consumers increasingly communicate differently and expect access to program benefits and services without having to come to a field office.  Eligibility workers need systems which support consumer’s use of various technology applications.  These technologies also offer improved efficiency, enhanced security and allow staff to focus on assisting consumers in meeting their needs.   The current technology environment is laden with risk due to age, lack of interoperability and ever increasing costs to maintain.  Data is duplicated in a myriad of locations, yet not readily shared between systems.
  • Modernization addresses these issues by expanding consumer access to culturally appropriate services, enhancing eligibility worker efficiency, improving compliance, improving technology solutions and supporting the expanded goals of the Health Insurance Exchange.

    Expand Access

    Increase consumer access across Oregon to DHS services for benefit application and status
  • Remove geographic barriers to benefit application
  • Increase benefit information access: eligibility, scheduling, renewals

    Improve Compliance

    Faster response to rules changes
  • Improving eligibility determinations leads to reduced error rates
  • Improve data security

    Improve Technology

    Reduce data and system duplication
  • Increase system adaptability, sustainability and maintainability
  • Improve ability to support business needs timely and efficiently

    Enhance Efficiency

    Automate eligibility determination
  • Automate application processing workflow
  • Reduce paper/manual processes
  • Centralize access to consumer information
  • Implement real-time benefit eligibility determination
  • Support remote workflow/workload mgmt
  • Provide data for informed policy and strategic decision making
  • Automate/modernize eligibility systems including legacy system retirement

    Support Health Insurance Exchange

    Enable seamless integration allowing consumers seeking health insurance coverage to move in real time between various medical programs ranging from Medicaid to Exchange covering from 0-400% of the federal poverty level

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Project Terminology Spotlight

PPACA: The Patient Protection and Affordable Care Act establishes a health insurance marketplace in each state. At the marketplace, consumers can obtain medical care coverage for themselves and their families. The public corporation that administers our marketplace is Cover Oregon.