1

Requestor

Make request for non-standard IT product to OIS Technology & Strategy (T & S) via e-mail (Request, Exceptions).

2

Technology & Strategy

Determine if an existing standard does meet the stated requirements:

• If existing standard MEETS the requirements, notify requestor of existing standard via e-mail with copy to IT Acquisition Coordinator.
• If existing standard does NOT MEET the requirements, request detailed information on the business need, functionality required, and timeframe needed via e-mail

3

Requestor

Provide detailed information on business need, functionality required, and timeframe needed via e-mail. Use Hardware/Software Purchase Business Requirements (Non-Standard IT Purchase Request) form.

Consult with requestor regarding:

• Existing standards.
• Stated business need and functionality requirements.

5

Technology & Strategy

Make determination if request is to be a one-time exception:

• If Yes, go to next step.
• If No, determine if request should be set as a DHS standard:

• If Yes, use IT Standard Setting Procedure.
• If No, notify requestor of outcome via e-mail with copy to IT Acquisition Coordinator.

6

Technology & Strategy

Notify requestor of estimated completion time via e-mail.

Analyze business need and functionality required.

Notify requestor of decision via e-mail with copy to IT Acquisition Coordinator.