DHS Policy: Oregon Department of Human Services
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Procedure Title: Request for Exception to Asset Management Policy 
Procedure Number: DHS-070-014-04
Version:
1.0
Effective Date:
11/12/2002

Approved By: DHS Chief Administrative Officer
Approved Date: 11/12/2002


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Procedure

Step

Responsible Party

Action

1.

Business Unit Supervisor

Make request for exception to OIS Technology & Strategy (T & S) via e-mail at mailbox Request, Exceptions

Request must include:

  • Extraordinary circumstance initiating request
  • Business need resulting in request
  • E-mail subject:  Request for Exception to IT Asset Policy

2.

R&D Software Reviewer

Log new request information in request tracker and assign request number. 

Via e-mail Reply feature (reply to all, include message), send acknowledgement of receipt to Requestor.  Include:

  • Assigned Request number and ask that future correspondence refer to the number
  • Give T & S contact name and phone number for questions
  • Forward request to T&S Manager for review

3.

T&S Manager

Review request for following:

  • Is there an extraordinary circumstance?
  • Are there additional rules, regulations, policies, etc. which would prohibit the granting of this exception?
  • Are there conditions for granting an exception?  **
  • Are there other considerations?   

Make determination.  If granted, document conditions of grant. 

Notify Requester, all parties impacted by decision, and R&D Software Reviewer of determination. 

4.

R&D Software Reviewer

Update Log. 

** Example:  Due to the current extraordinary budgetary constraints and the fact that the software requested for installation meets DHS standards, OIS will grant an exception under the following conditions only: 

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Oregon Department of Human Services
500 Summer St. NE E25, Salem, OR 97301-1098
Phone: (503) 945-5944
Fax: (503) 378-2897
TTY: (503) 947-5330