Table of Contents
- About the manual
- Adult protective services
- Case files
- CA View
- Department of Corrections
- Financial procedures
- Fraud, waste,or abuse of State resources
- Mail and shipping
- Privacy and security
- Provider Payment Systems
- RACF
- Service animal
- Voter Registration
- Procedures for State Offices
- Miscellaneous
- Additional Resources
I. About the Manual
Introduction
II. Adult Protective Services
III. Case File
IV. CA View
V. Department of Corrections
VI. Financial procedures
- Oregon Trail Card (EBT)
- APDRS
- System roles
- Locating a record in APDRS
- Receitping funds
- Deposits
- Manager review
- Receipt code descriptions
- Returned, voided, or lost checks
- Revolving fund checks
- Responsibilities
- Ordering and receiving check stock
- Removing and returning daily stock
- Issuing checks
- Canceling and voiding checks
- Special Cash Pay
- Requesting, authorizing, and issuing a payment
- Creating an SPL record
- Computer entry for SPL1 payments
- SPL5 instructions
- Check signing machines
- Client pay-in Cookbook
- Resources
VII. Fraud, waste, or abuse of State resources
VIII. Mail and shipping
IX. Privacy and security
X. Provider Payment Systems
XI. RACF
XII. Service animals
XIII. Voter Registration
- Procedures
- When to offer voter registration
- Assisting potential registrants
- Acting on the consumer response
- Phone interview
- Case manager specific
- Declinations
- Change of address
- Registration forms
- Local Site Coordinators
- Special Situations
- Persons with cognition issues
- Persons who are unable to write
- Signature stamps
- 24B renewals for SNAP
- Authorized representatives and third-parties
- Felony convictions
- Safety and security concerns
- Consumer or applicant complaints
- Non-citizens
- Audits and reviews
- Resources
XIV.Procedures for State Offices
XV. Miscellaneous
- Ordering forms
- Medical transportation services program
- Medical cards
- Request for audit or review files
- Outlook
- Recalling an Outlook email message
- Adding or changing phone numbers in Outlook
- Creating a contact from a received email
- Ignoring all email in a conversation
- How to use Directory Update to enter your manager's name
- Guide of useful LGBTQIA+ terminology
XVI. Additional Resources
- APD Field Services
- APD worker guide
- APD technical assistance guide
- DHS travel site
- DHS local office directory
- Oregon Vital Events Registration System (OVERS)
- Payroll
- Self Sufficiency Field Business Procedures Manual
- Secretary of State voter registration site
- State employee search