In verifying a mailing address, workers should be reasonable and not create any barrier to accessing benefits. Medical cards may be sent to any place the person chooses, such as a post office, general delivery or public shelter, or the person may pick up the card at his/her local branch office. This choice is particularly applicable for newly arrived or homeless applicants.
Clients can verify their mailing address by providing any of the following documents that show their name and address:
If the client cannot provide any of the above documents, the worker can use other documentation not on the list that reasonably verifies the client's address. If the client does not have any documentation, a note explaining why may suffice. Workers need to exercise good judgment.