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DHS staff training
New Employee
Orientation
New Employee Orientation provides new hires with information about the
Mission, Goals and Outcomes of the Department of Human Services, as well
as pertinent information they need about the expectations of each person
who works for DHS.
Managers orient their new hires locally, and work with a New Employee packet to provide a combination of activities, NEO classroom training and NetLinks that support an individual development plan for educating new staff about DHS, how they fit in the organization, and the value of the services provided to Oregonians.
For more information and tools, visit the DHS New Employee Orientation
Web site.
CAF Self-Sufficiency Training Services
Program Training
Program Training provides knowledge covering orientation to a discipline;
in-depth information on policies and procedures; related computer screens
and data entry; policy changes; legal issues; customer service; ethics;
and, for some disciplines, an on-the-job training component.
Program Training is for staff whose job responsibilities include working
in a health, social service or public health discipline helping Oregonians
to be independent, healthy, safe and self-sufficient: explaining DHS
programs to clients, consumers, providers or partners; determining eligibility
for programs, issuing program benefits; case managing and coordinating
services with others; providing research and evaluation of DHS services
and benefits; or managing staff who deliver client services.
Program Training includes these disciplines:
- Public health, mental health, addiction services, direct care,
institutional care.
- Child Welfare, Self-sufficiency.
- Working with seniors, working with people with disabilities.
- Vocational Rehabilitation.
Skills Training
Skills Training provides DHS staff with training on a variety of team,
technical and personal work skills that are vital to each staff member’s
ability to perform their work effectively, develop working relationships,
or change work processes to improve ability to achieve DHS vision, mission,
goals and outcomes.
Staff can:
- improve DHS business practices through such training as contract administration,
process improvement, outcomes planning, management controls and use
of data for decision-making, among other topics.
- increase ability to build effective working relationships with clients
and consumers, partners, providers, and each other through training on
strength based practice, conflict resolution, managing change, understanding
differences, customer service, etc.
- develop skills needed for working in certain disciplines, such as
case planning, narrative writing, mainframe computer applications (FACIS,
TRACS, ORCA, ACESS, MMIS, and FSMIS), computer programs (MS Word, Access,
Excel, etc), etc.
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Self-Sufficiency Program Medical Skills Training
The Self-Sufficiency Medical Training Team offers a wide variety of courses to train staff. Check out the suggested training plan for new and incumbent staff.
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