IX. Voter Registration

04/01/2014

A. Overview

The National Voter Registration Act (NVRA) of 1993 requires public agencies which provide public assistance or services to persons with disabilities to also provide voter registration opportunities. Department of Human Services (DHS) programs required to comply with NVRA requirements are:

The federal Department of Justice (DOJ) conducts statewide audits of the state agency voter registration processes to verify every state meets the requirement and intent of the NVRA.

Persons who are offered an opportunity to register to vote should not feel pressured to register, or to register with a particular political party. Employees who offer customers or applicants an opportunity to register to vote may not display anything suggesting a political party, a candidate preference, or a party allegiance.


Staff is required to offer assistance with completing the voter registration cards, if requested; staff assistance is not limited to customers or applicants.

 

Only one person in the household must be asked about voter registration; generally the primary person on the case or the head of household as designated on the application. If there are multiple persons on the application, only one person must be asked if they would like to register to vote. However, all household members or beneficiaries can be asked if they are available or present. Do not limit the number of persons given the opportunity to register to vote.

 

Authorized representatives, guardians, family members, or other persons designated to speak on behalf of a customer or applicant CANNOT agree or decline to register a person to vote.

The minimum age to register to vote in Oregon is currently 17. However, every person who wishes can attempt to register to vote. The obligation of DHS, OHA, and AAA is to provide appropriate voter registration forms and send completed for to the local County Elections office. If the customer does not live in the local office county, send the card to the local County Elections office to be forwarded; the Election office will determine if the registrant is eligible.


Review all forms for completeness, within reason, and advise the registrant if they have missed any sections.

B. Procedures

1. When to offer voter registration:

Voter registration requirements apply to all customers and applicants who:

The opportunity to register to vote must be given regardless of the method of contact by the customer or applicant, including:

Staff must offer voter registration each time the customer or applicant meets the criteria of applying, reapplying, changing their address, or changing their name regardless of how long or short a time has passed since the person was last asked.

Voter registration forms should not be kept in client files – see below.


Staff will take the following actions based on the customer or applicant’s response to the voter registration question on an application or reporting form:

2. Paper applications:

All DHS applications include the federally required question about voter registration:


If you are not registered to vote where you live now, would you like to register today.


Applications and other reporting forms with the federally required voter registration question have the same function as a separate declination form. This means persons who use a form with the required question WILL NOT need a separate declination form – see declination section below.

C. Declinations

Note: A declination must be completed for persons who do want to complete a voter registration card and who do not want to complete a voter registration card.

Every person who is offered the opportunity to register to vote must have a completed declination, MSC 503D, Voter Registration Declination.

1. Applications and reporting forms declination:

DHS applications and forms, such as the SDS0539A or DHS415F, with the federally required voter registration question printed on them function as a declination form. If the customer has signed and completed an application, no additional declination form is needed.

If the customer indicates “yes” they would like to register to vote, hand or mail them the MSC 503, Oregon Voter Registration Card with Declination with the declination section removed and narrate.


If the customer marks “no” to indicate they do not want to register to vote, narrate their choice.


If the customer leaves the voter registration question blank and the worker is speaking to that person about their form or application, the worker is required to verbalize the question and ask for a response; mark their choice on the form and narrate.

2. Declination section of MSC 503

 

Remove the declination section of the MSC 503, Oregon Voter Registration Card with Declination prior to handing or mailing the voter registration form to a customer or applicant. Either ask the customer to complete the voter registration declination portion, or print their name and date on the declination form and mark the correct box.

Note: Any part of the MSC 503 not used must be discarded. To reduce waste and cost, staff may use the MSC 503D, Oregon Voter Registration Declination Card when a customer or applicant indicates they do not want to register to vote, instead of the MSC 503.


If using only the MSC 503:

3. Declination retention

 

Staff can complete the voter registration on behalf of the customer or applicant.


All declinations must be kept in a centrally located file for no less than 24 months. The local area site coordinator is responsible for ensuring the forms are secured and available if needed for audit purposes.


For voter registration, the term “declination” covers all customer or applicant responses to the question of voter registration, including when the person says “yes.”

The MSC 503D, Voter Registration Declination, can be used to record a “no” in place of the MSC 503 declination section to save materials and costs.


Offices can choose to save the MSC 503D electronically in a shared drive.

If a customer takes the voter registration form out of the office to complete later, staff has no responsibility to track the voter registration form. Remove the declination portion before the client leaves, mark the declination “yes”, print the customer’s name, and file the declination portion.

D. Change of address or change of name

1. Change of address or name by telephone:

 

Workers who receive change of address or name requests over the telephone must ask about voter registration if the customer is on the phone at the time the change is reported. If the staff person answering calls to the office is a receptionist or switch board operator who receives the message about the change, it is that person’s responsibility to ask about voter registration if they are able to communicate with the caller.


Workers who receive change of address or name information via a telephone message and do not speak directly with the customer will not be required to take action for voter registration if they do not return the call.

If the customer says “yes” they would like to register to vote, the worker will:

If the customer declines voter registration a staff person will complete a declination form (see below), MSC 503D, and file it in the local office centrally located file.

2. Change if address or name by email:

 

Treat email change of address or name requests like a telephone call. Active conversations with customers, or email back-and-forth on the same day, are treated like a telephone call with the customer.


Email message from the customer where the response from the office is either not needed or sent much later, are treated like a telephone message.

3. Change of address or name in person:

Customers who change their address or name in person will be asked about voter registration.

4. Change of address or name by mail:

Customers who report a change of address or name by dropping a note in the drop box or by mailing in the change of address or name information, and who have no contact with a staff person, are not required to be asked about voter registration unless a staff person contacts them specifically about their address change.

5. Change of address or name at the front desk:

Customers who change their address or name by dropping off a piece of paper to the office and who speak with a staff person must be asked about voter registration and have a completed MSC 503 or MSC 503D.

6. Change of address or name during an interview or appointment:

Customers who report a change of address or name during an eligibility interview should be asked once about voter registration during their interview process.

Customers who report a change of address or name during an appointment not related to eligibility, must be asked about voter registration by the person who is told.

7. Change of address to out of state:

Customers who report they are moving out of state will be asked about voter registration in their new state; Oregon workers cannot assist with another state’s registration.

 

E. Registration Forms

There are two different voter registration cards with different uses required to be available in all field offices.

Except the MSC 503D, Oregon Voter Registration Declination, workers should use originals of all forms and avoid copied or printed versions.

1. MSC 500, Oregon Voter Registration Card

The MSC 500, sometimes called the “lick-and-stick” form, has an adhesive strip on one side to form a self-sealing envelope;

The MSC 500 is also available in a large print format.


2. MSC 503, Oregon Voter Registration Card


The MSC 503 has a tear-off, perforated section on the right side; this is the voter registration form staff must use.

Order voter registration forms, envelopes, and posters through the FBOS system. Do not contact the Secretary of State or Central Office for form orders.


Display the voter registration poster MSC 503P Register and Vote in the lobby area of all DHS/AAA branch offices; the poster is available in English and Spanish through the forms ordering system.


Review all forms for completeness, within reason, and advise the registrant if they have missed any sections.

F. Local Site Coordinators

Each field office is required to have a local office Site Coordinator for voter registration listed with the State Elections Office.

Local Site Coordinators are responsible for securely storing declination forms for 24 months. If the branch chooses to move to electronic storage of the MSC 503D, the Site Coordinator should maintain a flash drive/data stick with the updated files in a secure or locked location.


The Site Coordinator tracks the number of completed MSC 503 forms sent to the County Elections office for the previous week on the MSC 504, Agency Voter Registration Reporting Form.

The local site coordinator mails the completed MSC 503 forms to the local county elections office in the county where the office is located within five (5) calendar days of receipt, in the MSC 516 #4 envelopes.

The MSC 516 envelope with the completed voter registration cards must receive a post mark within five (5) calendar days of the earliest date on the voter registration forms. Forms with post marks later will be processed, but the office will be out of compliance with the program requirements.

Affix correct postage on the MSC 516 envelope.


Do not report the voter registration forms taken out of the office in the weekly total, unless the customer returns it at a later date.

G. Retention

Do not keep or make copies of completed voter registration cards or declinations. Any copies of voter registration information located in a customer file must be removed and given to the local site coordinator for shredding or retention.


All MSC 503D, Oregon Voter Declinations forms must be kept in a centrally located file for no less than 24 months. The local area site coordinator is responsible for ensuring the forms are secured and available if needed for audit purposes.


Paper MSC503D forms which are NOT part of another DHS form must be kept together in a hard copy file. There should be a single hard copy file in the office for declinations.


Declinations included on a DHS form, such as on the APD application 539A, should not be copied and filed separately.


Offices can choose to save the MSC 503D electronically in a shared drive.

H. Special Situations

1. Persons with cognition issues


All customers or applicants must be asked if they want to register to vote regardless of their physical or mental health situation. If the customer is able to respond to the question, they should be asked about voter registration.


On the date of contact/interview if:

Each qualifying event for voter registration must be looked at as a separate opportunity to register to vote, when it occurs at a different time. Do not assume the customer is still unable to answer the question of voter registration.

2. Felony convictions


The state of Oregon allows felons to register and vote. Should an applicant or customer indicate they are unable to register to vote due to a felony conviction, the staff member should tell them Oregon does allow registration. If the customer or applicant does not believe the staff person, there is no further obligation.


3. Safety and security concerns


All information provided on the voter registration card is available as a public record. This includes name, date of birth, address, phone number, and political party affiliation.


If the person registering to vote is a victim of domestic violence, or is concerned for their personal safety for any other reason and does not want their home address on the voter registration record accessed by an abuser or the public, workers must offer the MSC 550 Application to Exempt Residence Address from Disclosure as a Public Record to remove their home address information from the public record.


The MSC 550 form must be signed by the person who wishes to have their personal information removed from public record to attest the information on the form is true and accurate. The person completing the form must take the completed MSC 550 to the local county elections office in person for processing.

4. Persons who are unable write


If a person either is not to write or did not learn to write wants to register to vote, ask them to make whatever their mark is on the signature line of the MSC 503, then write above it, very clearly, “This is FirstName LastName’s mark.”

If the person can write, but their signature has changed dramatically due to an accident or illness, and they tell you it has, ask them to use their new signature and write very clearly above it, “This is FirstName LastNames’s signature.”

5. Signature stamps


Persons who are unable to write or sign their name due to a disability can use a signature stamp to register to vote or to update their voter registration with MSC 540 Signature Stamp Attestation.


A signature stamp is documented on the MSC 540 and the completed MSC 540 is submitted at the same time as the MSC 503.

6. Customer or applicant complaints


Customers or applicants who are angry when staff ask about voter registration, those who want other languages, or people who just want to talk with someone must be given the MSC 585, Oregon Secretary of State Elections Division Contact Information.


Under no circumstances should staff discuss or debate the voter registration process with customers or clients. Instead, the MSC 585 provides options for the customer to reach the state level Elections team who will be happy to hear their concerns.

I. Resources

Voter registration Guide for Agencies


Computer-based training on NVRA is available through the DHS Learning Center: Course #C03475; keyword “NVRA.” Training is required for all DHS and AAA employees who work with customers and must be taken once a year.


If you would like to have training in your area, contact your program voter registration coordinator.
Voter registration forms

All MSC designated forms can be ordered through the FBOS system.