IX. Voter Registration
04/01/2014
A. Overview
The National Voter Registration Act (NVRA) of 1993 requires public agencies which provide public assistance or services to persons with disabilities to also provide voter registration opportunities. Department of Human Services (DHS) programs required to comply with NVRA requirements are:
- Aging and People with Disabilities (APD);
- Office of Vocational Rehabilitation Services (VR);
- Self-Sufficiency (SS):
- Women Infants and Children (WIC)
- Partner agencies such as Area Agencies on Aging (AAA); and
- The Oregon Health Authority (OHA).
The federal Department of Justice (DOJ) conducts statewide audits of the state agency voter registration processes to verify every state meets the requirement and intent of the NVRA.
- Voter registration information, including forms and declinations, are considered protected information and must be kept secure. Workers should not speculate or guess about either the person’s eligibility or likelihood of successfully registering to vote; everyone is treated equally and given the same opportunities;
- Staff must not make any statements or take any action which may discourage any person from registering to vote;
- Every person, including those who are underage or otherwise perceived as ineligible, has the right to request and complete a voter registration form. State or county elections staff will make the determination regarding the applicant's eligibility to register or to vote.
- DHS and AAA staff is required to assist any person who asks for help with completing the voter registration form.
Persons who are offered an opportunity to register to vote should not feel pressured to register, or to register with a particular political party. Employees who offer customers or applicants an opportunity to register to vote may not display anything suggesting a political party, a candidate preference, or a party allegiance.
Staff is required to offer assistance with completing the voter registration cards, if requested; staff assistance is not limited to customers or applicants.
Only one person in the household must be asked about voter registration; generally the primary person on the case or the head of household as designated on the application. If there are multiple persons on the application, only one person must be asked if they would like to register to vote. However, all household members or beneficiaries can be asked if they are available or present. Do not limit the number of persons given the opportunity to register to vote.
Authorized representatives, guardians, family members, or other persons designated to speak on behalf of a customer or applicant CANNOT agree or decline to register a person to vote.
- Do not allow a person other than the beneficiary to make decisions about voter registration;
- See process below in Special Situations if the person is unable to respond to the question of voter registration.
The minimum age to register to vote in Oregon is currently 17. However, every person who wishes can attempt to register to vote. The obligation of DHS, OHA, and AAA is to provide appropriate voter registration forms and send completed for to the local County Elections office. If the customer does not live in the local office county, send the card to the local County Elections office to be forwarded; the Election office will determine if the registrant is eligible.
Review all forms for completeness, within reason, and advise the registrant if they have missed any sections.
- Date stamp each completed voter registration form the same day it is received.
- The date stamp cannot include an agency or division name; the stamp must display the date only;
- Customers can choose not to complete the voter registration form;
- Never throw away partially completed voter registration forms. Send in all voter registration forms with any part of the customer information including just their name or just a party chosen;
- If the form is not complete and the registrant is not available, send the incomplete form to the County Election office for processing;
- If the registrant does not have either an Oregon driver’s license, permit, or ID number, or a Social Security number (question 4 on the registration form), make a copy of the identification they are using and attach it to the registration form;
- Do not accept out of state identification;
- Options for identification are listed on the voter registration form, MSC 503.
B. Procedures
1. When to offer voter registration:
Voter registration requirements apply to all customers and applicants who:
- Apply for a new benefit;
- Reapply for an ongoing benefit;
- Redetermine or recertify for any benefit program;
- Change their mailing address; or
- Change their name.
- In person;
- By mail;
- Telephone;
- By email;
- By any other format which allows return communication.
Staff must offer voter registration each time the customer or applicant meets the criteria of applying, reapplying, changing their address, or changing their name regardless of how long or short a time has passed since the person was last asked.
- Example 1: Sara comes in Monday morning to apply for Medicaid. Her only income is SSB and the worker finds her eligible for Medicaid. Just before noon, Sarah comes back; she found out she may get SNAP; the worker finds her eligible for SNAP. That afternoon, Sara returns to ask for services. Because each of the requests were made and completed, Sara was a new applicant for every benefit and must be asked about voter registration each time she asked for a new benefit.
- Example 2: Emily stops by the office on Tuesday to give her worker a new address with her daughter. On Wednesday, Emily comes in again and says her daughter’s house didn’t work out and she is moving in with her son. Thursday, she reports moving in with her boyfriend, Friday with her best friend, the next Monday with her sister; and finally Thursday into a new apartment. If Emily’s reported mailing address changed with each move, she must be asked about voter registration each time.
- Example 3: Lloyd applied for SNAP benefits and was pended for verification of income. When he returns with his pay stubs, Lloyd asks if he can also apply for Medicaid. The worker had not completed the application process for SNAP, so Lloyd’s request is part of the same application. Customers only need to be asked once per qualifying event.
Voter registration forms should not be kept in client files – see below.
Staff will take the following actions based on the customer or applicant’s response to the voter registration question on an application or reporting form:
- If the customer or applicant checks “yes” on a form, a worker will:
- Mail a MSC 503 voter registration card with the declination removed to the customer (see declinations below); or
- Send an email which includes the DHS tracking link to the Secretary of State’s voter registration website, if the customer has agreed to accept communication from DHS/AAA via email: https://secure.sos.state.or.us/orestar/vr/register.do?source=DHS.
- The link may only be sent to customers who have an email address and are comfortable using the internet;
- APD or AAA staff may not use the NOTM on the mainframe;
- If the customer or applicant checks “no” on a form, the worker narrates only.
2. Paper applications:
All DHS applications include the federally required question about voter registration:
If you are not registered to vote where you live now, would you like to register today.
Applications and other reporting forms with the federally required voter registration question have the same function as a separate declination form. This means persons who use a form with the required question WILL NOT need a separate declination form – see declination section below.
- Customers and applicants who completed a voter registration form or a declination during their last point of contact with the agency must be asked about voter registration again and be given a new form to complete;
- The application page with the voter registration question and response should not be stored separately from the rest of the application; leave it in the client file as usual.
- Do not copy and file the application page with the voter registration question with other declinations.
C. Declinations
Note: A declination must be completed for persons who do want to complete a voter registration card and who do not want to complete a voter registration card.
Every person who is offered the opportunity to register to vote must have a completed declination, MSC 503D, Voter Registration Declination.
1. Applications and reporting forms declination:
DHS applications and forms, such as the SDS0539A or DHS415F, with the federally required voter registration question printed on them function as a declination form. If the customer has signed and completed an application, no additional declination form is needed.
- If someone else filled out the application with the customer because the customer was unable to physically complete the form, it is considered the customer has completed the form.
If the customer indicates “yes” they would like to register to vote, hand or mail them the MSC 503, Oregon Voter Registration Card with Declination with the declination section removed and narrate.
If the customer marks “no” to indicate they do not want to register to vote, narrate their choice.
If the customer leaves the voter registration question blank and the worker is speaking to that person about their form or application, the worker is required to verbalize the question and ask for a response; mark their choice on the form and narrate.
- The customer can continue to choose not to answer after the question has been verbalized. In those instances, leave the question blank on the form and narrate it was a “no” response.
2. Declination section of MSC 503
Remove the declination section of the MSC 503, Oregon Voter Registration Card with Declination prior to handing or mailing the voter registration form to a customer or applicant. Either ask the customer to complete the voter registration declination portion, or print their name and date on the declination form and mark the correct box.
Note: Any part of the MSC 503 not used must be discarded. To reduce waste and cost, staff may use the MSC 503D, Oregon Voter Registration Declination Card when a customer or applicant indicates they do not want to register to vote, instead of the MSC 503.
If using only the MSC 503:
- When the customer chooses not to register, discard the registration portion of the MSC 503 and keep only the declination portion or complete the MSC 503D;
- When a customer or applicant registers to vote, takes the registration form home, or asks to have it mailed to them, the “yes” box should be marked on the declination section;
- The customer should the registration card. They have the option to choose not to sign the declination; any staff person may complete it on the customer’s behalf;
- The “yes” declination form is kept with the others for 24 months.
- Complete an MSC 503D declination when an application or reporting form has not been used.
3. Declination retention
Staff can complete the voter registration on behalf of the customer or applicant.
All declinations must be kept in a centrally located file for no less than 24 months. The local area site coordinator is responsible for ensuring the forms are secured and available if needed for audit purposes.
For voter registration, the term “declination” covers all customer or applicant responses to the question of voter registration, including when the person says “yes.”
- Customers or applicants who state they are already registered to vote in the state of Oregon are treated as a “no” declination.
- Date stamp the declination on the date it is received;
- Date stamps used for voter registration must not include the office or agency name.
The MSC 503D, Voter Registration Declination, can be used to record a “no” in place of the MSC 503 declination section to save materials and costs.
Offices can choose to save the MSC 503D electronically in a shared drive.
- Save declinations in system folders by year and by month;
- Name folders with the year first: 2014_Jan; 2014_Feb
- Save declinations in a standard format: DDMMYY_FirstInitialLast Name; 01012014_bjohnson.
If a customer takes the voter registration form out of the office to complete later, staff has no responsibility to track the voter registration form. Remove the declination portion before the client leaves, mark the declination “yes”, print the customer’s name, and file the declination portion.
D. Change of address or change of name
1. Change of address or name by telephone:
Workers who receive change of address or name requests over the telephone must ask about voter registration if the customer is on the phone at the time the change is reported. If the staff person answering calls to the office is a receptionist or switch board operator who receives the message about the change, it is that person’s responsibility to ask about voter registration if they are able to communicate with the caller.
Workers who receive change of address or name information via a telephone message and do not speak directly with the customer will not be required to take action for voter registration if they do not return the call.
- Example 1: Dina calls the local office and says she would like to speak to her worker. Dina doesn’t want to talk with the receptionist, just her worker, so the receptionist transfers the call. Instead of talking to her worker who is on another call, Dina leaves a message saying she has moved across town. When the worker picks up the message later in the day there is no need to call Dina back, so no one must do voter registration;
- Example 2: Stan calls the local office and says “I would like to speak with my worker. I have moved.” The front desk person, before transferring the call, must ask about voter registration.
- Example 3: Sofia calls the local office to speak with her worker. Sofia’s English is not very good and the receptionist does not speak any Russian. Sofia may have mentioned she moved, but the receptionist isn’t sure. Sofia asks for her worker and the receptionist, instead of keeping Sofia on the line while an interpreter is found to determine if Sofia has an address change, transfers the call to the worker. (see Worker Guide A)
If the customer says “yes” they would like to register to vote, the worker will:
- Mail a voter registration card, MSC 503, with the declination removed, to the customer. The declination portion will be removed, marked “yes”, completed, and filed (see below); OR
- Send an email which includes the DHS tracked link to the Secretary of State’s voter registration website if the customer has agreed to accept communication from DHS/AAA via email.
- The approved email link to send is: https://secure.sos.state.or.us/orestar/vr/register.do?source=DHS;
- AAA and APD staff cannot send a NOTM;
- Customers who indicate “yes” to voter registration in person will be handed an MSCC503 with the declination marked and removed.
If the customer declines voter registration a staff person will complete a declination form (see below), MSC 503D, and file it in the local office centrally located file.
- Customers/applicants who agree to allow DHS/OHA to use their email address to contact them can have the voter registration emailed to them instead of mailing a registration form.
2. Change if address or name by email:
Treat email change of address or name requests like a telephone call. Active conversations with customers, or email back-and-forth on the same day, are treated like a telephone call with the customer.
Email message from the customer where the response from the office is either not needed or sent much later, are treated like a telephone message.
3. Change of address or name in person:
Customers who change their address or name in person will be asked about voter registration.
- Customers who say “yes” to voter registration will be handed an MSC 503 with the declination marked and removed, see Declinations.
- A “yes” answer means the customer says YES they want a voter registration card;
- Customers who say “no” to voter registration will either complete an MSC 503D or have the MSC 503D completed for them by the staff person.
- A “no” answer means the customer says NO they don’t want or need a voter registration card.
4. Change of address or name by mail:
Customers who report a change of address or name by dropping a note in the drop box or by mailing in the change of address or name information, and who have no contact with a staff person, are not required to be asked about voter registration unless a staff person contacts them specifically about their address change.
- Example 1: Darren moves from 3rd Street to 7th Street and sent a postcard to the office to tell his worker. The worker updates Darren’s address on the system and takes no other action. Do not contact the customer for voter registration. If you do not need to contact the customers specifically about the change of address, you do not have to do voter registration.
- Example 2: Gloria mails her worker a note with her new address and says she has moved to a new town. The worker updates Gloria’s address and preps the case for transfer. In the process of transferring, the worker calls Gloria to let her know her case will be at another office. The worker must ask about voter registration because she is calling the customer for a reason related to the change of address.
- Example 3: Carlos mails his worker a note saying he has moved to a new apartment in the same building. The worker updates Carlos’ address on the system and remembers she needs to call Carlos about the electric fan he wanted. While on the phone, the worker does not have to ask about voter registration. The call is triggered by a change of address report, but is not about Carlos’ change of address so it is outside of voter registration requirements. The worker can choose to ask about voter registration, but it is not a requirement.
5. Change of address or name at the front desk:
Customers who change their address or name by dropping off a piece of paper to the office and who speak with a staff person must be asked about voter registration and have a completed MSC 503 or MSC 503D.
- Whenever possible, ask customers to complete the SDS 400, Change of Address. The change of address form includes the federally required voter registration question;
- Remember to look at the customer’s response on the SDS400 and give them an MSC 503 with the declination removed if they mark “yes.”
6. Change of address or name during an interview or appointment:
Customers who report a change of address or name during an eligibility interview should be asked once about voter registration during their interview process.
- If the customer or applicant has completed a form, such as the SDS 539A, as a part of their eligibility determination, the worker should make sure the question has been answered on the form.
Customers who report a change of address or name during an appointment not related to eligibility, must be asked about voter registration by the person who is told.
7. Change of address to out of state:
Customers who report they are moving out of state will be asked about voter registration in their new state; Oregon workers cannot assist with another state’s registration.
E. Registration Forms
There are two different voter registration cards with different uses required to be available in all field offices.
- All voter registration forms are available in English and Spanish only. Translations provided are based on the federal census and no other languages are available in Oregon.
Except the MSC 503D, Oregon Voter Registration Declination, workers should use originals of all forms and avoid copied or printed versions.
1. MSC 500, Oregon Voter Registration Card
The MSC 500, sometimes called the “lick-and-stick” form, has an adhesive strip on one side to form a self-sealing envelope;
- Maintain a supply of the MSC 500 in the lobby at all times;
- MSC 500 is used by persons who are not DHS or AAA customers or applicants;
- Staff may not mail or hand out the MSC 500;
- DHS/AAA staff is not required to track the MSC 500;
- If a customer or applicant completes the MSC 500 lobby form while waiting in the lobby, staff will accept the form and complete a separate declination card.
The MSC 500 is also available in a large print format.
2. MSC 503, Oregon Voter Registration Card
The MSC 503 has a tear-off, perforated section on the right side; this is the voter registration form staff must use.
- The MSC 503 is given to customers and applicants by DHS and AAA staff when a customer or applicant indicates they are interested in registering to vote;
- MSC 503 forms which are submitted to the County Elections office must be tracked by the local office site coordinator and reported by the Site Coordinator to the Secretary of State on the MSC 504 – see below;
- Do not put the MSC 503 forms in the lobby;
- If the person chooses to take the MSC 503 home to complete and return it at a later date, mark the declination section of the MSC 503 form as though the customer said “yes” to voter registration.
- Before the customer takes the MSC 503 home, remove the declination portion, mark it with a “yes”, and ask the customer or applicant to sign the bottom. Do not send the declination home with the customer.
- If the customer/applicant does not want to sign the declination portion, a staff member can print the person’s name on the signature line for them.
- Any MSC 503 forms which are returned at a later date should be included in the regular mailing and weekly tally for the week in which they are received.
Order voter registration forms, envelopes, and posters through the FBOS system. Do not contact the Secretary of State or Central Office for form orders.
Display the voter registration poster MSC 503P Register and Vote in the lobby area of all DHS/AAA branch offices; the poster is available in English and Spanish through the forms ordering system.
Review all forms for completeness, within reason, and advise the registrant if they have missed any sections.
- Date stamp each completed voter registration form the same day it is received. If a date stamp is not available, carefully write in the date by hand near the bar code;
- The date stamp cannot include an agency or division name; the stamp must display the date only;
- Customers can choose not to complete the voter registration form;
- Never throw away partially completed voter registration forms. Send in all voter registration forms with any part of the customer information including just their name or just a party chosen;
- If the form is not complete and the registrant is not available, send the incomplete form to the County Election office;
- If the registrant does not have either an Oregon driver’s license, permit, or ID number, or a Social Security number (question 4), make a copy of the identification they are using and attach it to the registration form.
F. Local Site Coordinators
Each field office is required to have a local office Site Coordinator for voter registration listed with the State Elections Office.
- The APD agency coordinator is Karen Gulliver.
- If there is a change in coordinator an MSC 504C, NVRA Site Coordinator Change Form must be completed and submitted to the program voter registration coordinator no more than ten (10) calendar days after the change;
- The program voter registration coordinator will forward the form to the Secretary of State and DHS Communications.
Local Site Coordinators are responsible for securely storing declination forms for 24 months. If the branch chooses to move to electronic storage of the MSC 503D, the Site Coordinator should maintain a flash drive/data stick with the updated files in a secure or locked location.
The Site Coordinator tracks the number of completed MSC 503 forms sent to the County Elections office for the previous week on the MSC 504, Agency Voter Registration Reporting Form.
- The MSC 504 must be sent to the State Elections Division no less than once every seven calendar days via email to: elec-reports.sos@state.or.us.
- Note: If no agency registration forms were sent to the county elections office during the previous week, send the MSC 504 indicating a "0" (zero) tally for the week.
- Use only the Secretary of State Agency ID number on the MSC 504 – not the branch number (click here to access agency ID # list).
The local site coordinator mails the completed MSC 503 forms to the local county elections office in the county where the office is located within five (5) calendar days of receipt, in the MSC 516 #4 envelopes.
- Late filing of the completed registration cards may result in monetary penalties.
The MSC 516 envelope with the completed voter registration cards must receive a post mark within five (5) calendar days of the earliest date on the voter registration forms. Forms with post marks later will be processed, but the office will be out of compliance with the program requirements.
- Voter registration forms received for another area or county should be sent to the local county elections office who will redirect them as needed;
- Note: The registration deadline is 21 days before any election. If voter registration forms are not postmarked by the end of day 21 prior to the election, the registrant is not allowed to participate in the upcoming election.
Affix correct postage on the MSC 516 envelope.
Do not report the voter registration forms taken out of the office in the weekly total, unless the customer returns it at a later date.
G. Retention
Do not keep or make copies of completed voter registration cards or declinations. Any copies of voter registration information located in a customer file must be removed and given to the local site coordinator for shredding or retention.
All MSC 503D, Oregon Voter Declinations forms must be kept in a centrally located file for no less than 24 months. The local area site coordinator is responsible for ensuring the forms are secured and available if needed for audit purposes.
Paper MSC503D forms which are NOT part of another DHS form must be kept together in a hard copy file. There should be a single hard copy file in the office for declinations.
Declinations included on a DHS form, such as on the APD application 539A, should not be copied and filed separately.
Offices can choose to save the MSC 503D electronically in a shared drive.
- Save declinations by year and by month;
- Save in a standard format: DDMMYY_FirstInitialLastName. Example: 01012014_bjohnson.
H. Special Situations
1. Persons with cognition issues
All customers or applicants must be asked if they want to register to vote regardless of their physical or mental health situation. If the customer is able to respond to the question, they should be asked about voter registration.
On the date of contact/interview if:
- The person CAN/DOES answer questions about their location and care needs, they must be asked about voter registrations;
- Assist the customer with completing the voter registration form is needed, process the form and declination as usual and narrate appropriately;
- The person DOES NOT know their own location or care needs they are not to be asked about voter registration on that date;
- Complete an MSC 503D marked “no” and narrate Voter Reg: No; do not explain anything about the customer’s situation as part of voter registration;
- The personCANNOT respond at all, they are not to be asked about voter registration on that date.
- Complete an MSC 503D marked “no” and narrate Voter Reg: No; do not explain anything about the customer’s situation as part of voter registration;
Each qualifying event for voter registration must be looked at as a separate opportunity to register to vote, when it occurs at a different time. Do not assume the customer is still unable to answer the question of voter registration.
- Example 1: Howard’s yearly assessment is today. When the worker arrives, Howard is does not know who the worker is or why the worker is visiting. When asked how he is doing, Howard becomes agitated and cannot complete the interview himself. The worker marks the declination “no” and narrates Voter Reg: No;
- Example 2: Elaine has not responded to her surroundings for over three years. At recert, Elaine’s worker verifies she had no changes in her ability to respond to questions then completes the voter registration declination “no” and narrates Voter Reg: No.
- Example 3: Ron’s worker sees him today for his assessment. During the last two assessments Ron did not understand where he was and was unable to explain his care requirements. Today when his worker visits, Ron describes his morning routine and how much help he needs to get out of bed and ready each day. The worker is required to ask Ron if he wants to register to vote.
2. Felony convictions
The state of Oregon allows felons to register and vote. Should an applicant or customer indicate they are unable to register to vote due to a felony conviction, the staff member should tell them Oregon does allow registration. If the customer or applicant does not believe the staff person, there is no further obligation.
3. Safety and security concerns
All information provided on the voter registration card is available as a public record. This includes name, date of birth, address, phone number, and political party affiliation.
If the person registering to vote is a victim of domestic violence, or is concerned for their personal safety for any other reason and does not want their home address on the voter registration record accessed by an abuser or the public, workers must offer the MSC 550 Application to Exempt Residence Address from Disclosure as a Public Record to remove their home address information from the public record.
The MSC 550 form must be signed by the person who wishes to have their personal information removed from public record to attest the information on the form is true and accurate. The person completing the form must take the completed MSC 550 to the local county elections office in person for processing.
- The area on the MSC 550 for legal documentation is optional.
4. Persons who are unable write
If a person either is not to write or did not learn to write wants to register to vote, ask them to make whatever their mark is on the signature line of the MSC 503, then write above it, very clearly, “This is FirstName LastName’s mark.”
- Example 1: Stan does not write his name and uses an “x” for his signature. Stan’s worker asks him to mark his “x” in the signature line. Above the mark, the worker prints “This is Stanley Johnson’s mark.”
- Example 2: Lois cannot write her name due to weakness in her hand. Lois’ worker asks her to put the mark she is using on the voter registration signature line. Above the mark, the worker prints “This is Lois Sherman’s mark.”
If the person can write, but their signature has changed dramatically due to an accident or illness, and they tell you it has, ask them to use their new signature and write very clearly above it, “This is FirstName LastNames’s signature.”
- Example 1: Doris tells her worker she is not able to sign her name the same way following a stroke. The worker asks Doris to write her name on the signature line of the voter registration form and prints “This is Doris Andrew’s signature” above it.
- Example 2: John tells his worker he has a hard time holding a pen following his accident. The worker asks John to write his name on the signature line of the voter registration form and prints “This is John Butler’s signature” above it.
5. Signature stamps
Persons who are unable to write or sign their name due to a disability can use a signature stamp to register to vote or to update their voter registration with MSC 540 Signature Stamp Attestation.
A signature stamp is documented on the MSC 540 and the completed MSC 540 is submitted at the same time as the MSC 503.
- If the person chooses not to complete a registration form or they are already registered and are now using a signature stamp, the MSC 540 can be sent in alone.
6. Customer or applicant complaints
Customers or applicants who are angry when staff ask about voter registration, those who want other languages, or people who just want to talk with someone must be given the MSC 585, Oregon Secretary of State Elections Division Contact Information.
Under no circumstances should staff discuss or debate the voter registration process with customers or clients. Instead, the MSC 585 provides options for the customer to reach the state level Elections team who will be happy to hear their concerns.
I. Resources
Voter registration Guide for Agencies
Computer-based training on NVRA is available through the DHS Learning Center: Course #C03475; keyword “NVRA.” Training is required for all DHS and AAA employees who work with customers and must be taken once a year.
If you would like to have training in your area, contact your program voter registration coordinator.
Voter registration forms
- MSC 500 – Oregon Voter Registration Form for lobbies;
- MSC 503 - Oregon Voter Registration Form with Declination;
- MSC 503A – Spanish language Oregon Voter Registration Card with Declination;
- MSC 504C - NVRA Site Coordinator Change Form
- MSC 503D - Oregon Voter Registration Declination
- MSC503P – Poster, available through the forms ordering system
- MSC 504 - Agency Voter Registration Reporting Form
- MSC 516 – Envelope for mailing in completed Voter Registration Cards to County Elections Offices from an APD or AAA office
- MSC 540 - Signature Stamp Attestation
- MSC 550 – Application to Exempt Residence Address from Disclosure as a Public Record.
- MSC 585 - Oregon Secretary of State Elections Division Contact Information
All MSC designated forms can be ordered through the FBOS system.