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All manuals and worker guides for Medicaid financial eligibility, with the exception of the General Assistance Program, have been moved to APD Non-MAGI Financial Eligibility Staff Tools on OWL or to the Oregon Programs Eligibility Notebook (OPEN).


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Equity Resources

APD Equity Lens & Protocols Overview - Recording (NEW 05/25/2021)

APD Equity Lens & Protocols Overview - PPT (NEW 05/25/2021)

APD Equity Impact Protocol (NEW 05/25/2021)

APD Equity Lens (UPDATED 07/13/2021)


ONE System Information & Resources

OregONEligibility Case Manager Toolkit (NEW 03/03/2021)

This CM Toolkit includes Frequently used OWL pages, Quick Reference Guides with general information, for Long Term Care Services in ONE, for Reports, for Medical Related Payments, and for the Conversion. It also includes links to the various ETOPs tool.

Troubleshooting Tools Page

This page includes information about system issues or processes for the ONE eligibility system. NOTE: One system determins financial eligibility for Medicaid and also is the location for processing Medical Related Payments (previously called Special Need Payments).

Known Issues & Interim Business Processes

This page lists any known issues within the ONE system and any interim business processes while the system known issue is resolved.

Quick Reference Guides (QRGs)

This page has programmatic materials to help build knowledge on how the ONE system works with program on specific topics.

Medicaid Provider Payment Troubleshooting in ONE

Service Categories and Types of Assistance (ToAs) QRG (New 08/05/2021)

Medical Denials and Terminations with LTSS QRG (New 08/27/2021)

Eligibility Transformation Operational Processes (ETOPs)

This page includes protocols for taking specific actions around determining financial eligibility.



Also see DHS internet sites for:

 Aging and People with Disabilities or Developmental Disabilities


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