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Waivered Case Management (WCM)

x Rules and Statutes

Chapter 411, Division 028 - Case Management Services for Older Adults and Adults with Disabilities

x Tools

WCM Best Practice Tips for Success

WCM Case Manager Statistics Tracking Spreadsheet (For local management)

Ongoing Monthly/Yearly WCM Statistics by Branch (Updated 10/04/2021)

WCM No Contact Letter Template Form DHS 2504 (To be printed on local office letterhead. Available in additional languages on the Form Server.)

Waivered Case Management (WCM) PowerPoint

WCM Definitions and Examples

t Transmittals

Transmittal #



APD-PT-20-013 02/25/20 Policy: Participation in Waivered Case Management Services for Aged and People with Disabilities
APD-IM-19-086 11/04/19 Info: New Case Management Contact for Transition Services
APD-IM-18-025 03/23/18 Info: New Direct CM Service Listed in Oregon ACCESS
Policy: Provision of Direct and Indirect Case Management Services
APD-IM-13-050 08/09/13 Info: Helpful tips on FAQ and OACCESS narration with documents for direct and indirect case management services
Policy: Adoption of Temporary Waivered Case Management Rules


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Oregon Department of Human Services
500 Summer St. NE E02, Salem, OR 97301-1073
Phone: (503) 945-5811
Toll-free: (800) 282-8096 (V/TTY)