In-Home Support Services

• OAR 411-030 In-Home Services

• Community Transportation
  • Referral Form
  • Workers Guide
• Living with a Provider: In-Home or AFH 'Fact Sheet'
• Representative Choice Form SDS 0737
• Fact Sheet for FLSA Overtime Implementation for HCW's in Medicaid & OPI Programs
• HCW Referral of Alleged Violation and Request for Termination Form
• ONGO/ONIQ/SVCH Training Packet
• Consumer-Employer Responsibilities
• Homecare Worker
• In-Home Services Overview
• In-Home Care Agencies
• In-Home Exceptions
• In-Home Services Multi-Provider Planning Spreadsheet
• Comparison of In-Home Service Plan Assistance Roles
• Assessing Consumer Ability to Manage Consumer-Employer Responsibilities PPT
• Mitigation and Due Process
  • FAQ Mitigation and Due Process
  • Failure to Manage Consumer-Employer Responsibilities
  • Failure to Minimize Dangerous Conditions
  • Failure to Maintain a Safe and Harassment-Free Workplace
  • In-Home Services Mitigation and Due Process Worker Guide

• The ERC is a program of the Oregon Home Care Commission (OHCC) that supports APD in-home consumers with in-person coaching, assistance with hiring homecare workers (HCWs), and printed resources. ERC consultants assist and support in-home consumers to help them successfully complete their employer responsibilities and manage their HCWs (ORS 410.604,  OAR 411-035-0085, OAR 411-035-0090(1)(b)).
  • Overview for ERC Services (New Apr. 12, 2024)
    • The Overview for ERC Services document provides a summary for case managers (CMs) of the services ERC consultants provide to in-home consumers or their Consumer-Employer Representatives.
  • ERC Resources for CMs
    • ERC Referral Form (Updated Apr. 12, 2024) - This form is used to record information about the needs and concerns related to the consumer's management of their employer responsibilities. The form is sent by the CM to an ERC consultant when referring a consumer for an ERC referral. Referrals may be sent to OHCC.ERC@odhsoha.state.or.us.
    • ERC Referral Talking Points for CMs - This document contains ideas a CM can use to help a consumer understand and take advantage of the tools, resources and services available to them through the ERC, to successfully manage their employer duties.
    • ERC Consumer Checklist - Consultants use this checklist after a referral has been made, to inform the CM about the needs and desires of the consumer. The Checklist records the issues discussed with the consumer during an ERC referral regarding their employer responsibilities, finding, hiring and managing their HCWs, safety concerns and emergency planning.
    • APD-AR-22-047 - This Action Request Transmittal contains information regarding the process for submitting ERC consultant referrals. Note: consultant contact information may have changed, please refer to the webpage below.
    • ERC consultant contact information is found at https://www.oregon.gov/odhs/home-care-consumers/Pages/consultants.aspx
  • ERC Resource for Consumers
    • First Responder Emergency Card - ERC consultants can help a consumer fill out this card to provide useful medical information for emergency and medical personnel, when needed.

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Oregon Department of Human Services
500 Summer St. NE E02, Salem, OR 97301-1073
Phone: (503) 945-5811
Toll-free: (800) 282-8096 (V/TTY)